Product ID Replacement Policy:
An invalid product ID may be printed on the product warranty card. If a customer encounters this issue, they can initiate a product ID replacement request by contacting our customer service team and providing the following information:
Our customer success team will review the request and assist the customer in replacing the invalid product ID. This process usually takes 1-2 business days.
Part Replacement Policy:
This policy outlines the process for customers who need to replace a part or component of their furniture. It includes details on how to initiate a replacement request, what information the customer will need to provide, and how long the replacement process is expected to take.
At East Oak, we understand the importance of ensuring our customers have the best experience with their patio furniture. That is why we are dedicated to providing quick and easy solutions for those who need to replace a part or component of their furniture. Our part replacement policy is designed to make the process as straightforward as possible for our customers.
Initiating a Replacement Request:
If you need to replace a part or component of your East Oak patio furniture, please email us at
support@eastoak.com with the following information:
If you have any questions or concerns about our part replacement policy, please do not hesitate to contact us.