FAQs

We offer efficient and reliable shipping methods to ensure your East Oak products reach you in a timely manner. Delivery times may vary based on your location and the selected shipping option during checkout. Rest assured, we strive to get your favourites to you as quickly as possible.

We offers free shipping for all products. The price you see is the price you will pay.

Once your order is shipped, you will receive a tracking number via email. Simply enter this number on our Order Tracking Page to monitor the real-time progress of your delivery.

Currently, we offer shipping within the United States. We're actively working to expand our reach to more countries in the future.

We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and more.

If an item is temporarily out of stock, you can sign up for notifications to be alerted when it's back in stock. Additionally, our Customer Success team can provide insights into availability and restocking timelines.

We understand that plans can change. If you need to modify or cancel your order, please reach out to our Customer Service team at support@eastoak.com ASAP. Order modifications are subject to availability and timing.

Yes, we frequently offer promotions, discounts, and special offers. Stay tuned to our website and subscribe to our newsletter to receive updates on the latest deals.

Stay informed about our latest product releases and updates by subscribing to our newsletter and following us on social media platforms like Instagram, TikTok, and Facebook.

Unfortunately, we're unable to process refunds for Amazon purchases on our independent Shopify website. Please follow Amazon's return process for purchases made there.

If you've made a purchase directly from eastoak.com and need to initiate a return, please follow the guidelines outlined in our Return Policy. Contact our Customer Service team at support@eastoak.com with the order screenshot, order number, photo/video of the issue, and your shipping address. We're here to assist you every step of the way.

After we receive the returned item(s), your credit card will be refunded the full merchandise price along with sales taxes. Refunds to debit and credit cards may take up to 14 days to process with your bank. For 3rd party financing like Affirm or PayPal Credit, we'll initiate the cancellation, but actual refund or account closure adheres to their terms. Kindly reach out to them for specifics on refund timelines and procedures.

Discover comprehensive warranty details on our Warranty Information Page, ensuring you're informed about your product's coverage.

The Unique Product ID is conveniently printed on the warranty card within the box. Upon locating it, simply scratch off the coating to reveal the serial number.

If you encounter issues with your product ID number, don't worry. Reach out to us at support@eastoak.com and provide a picture of your existing product ID card with the scratched-off sticker. We'll promptly send you a new product ID number.

Simply complete our Product Registration Form to ensure you receive the full benefits of your purchase.

By registering your product, you unlock valuable benefits, including Replacement Service to address any issues, exclusive Offers & Specials, and updates about new products and features.

Your privacy and security are our priorities. We employ industry-standard encryption and security measures to protect your personal and financial information.

Our dedicated Customer Service team aims to respond to inquiries within 24 hours. Please allow a slightly longer response time during weekends and holidays.

We do offer bulk and wholesale pricing for certain products. For more information, please contact our Wholesale Sales team at marketing@eastoak.com.

We value your preferences. While we may not offer custom orders at this time, we're constantly looking to enhance our product offerings based on customer feedback.